A different size. A few clicks.
Available product variations appear in the return journey. Customers don’t have to place a separate order from scratch.
FOR FASHION BRANDS ON WOOCOMMERCE
The right fit.
The right exchange.
The story continues.
A return shouldn’t be the end of an order. Offer an exchange, prepare the label and manage what happens next in WooCommerce.
Clothing & accessories · Guided setup
01 — CUSTOMER JOURNEY PREVIEW
EXAMPLE STUDIO
Returns, made simple.
Striped cotton polo
Blue · Size M
#1042Shall we try another size?
SML ✓XL
Confirm my exchange →
A new size.The same love for it.
Illustrative example
✓Inside your WooCommerce✓With your brand identity✓Built around your returns policy
BUILT FOR THE DETAILS OF FASHION
“Too small” doesn’t
have to mean “refund”.
Your customer likes the product. They may just need the right size. Give them a clear way to find it, then let your team inspect the return.
Something else? Your whole store.
Customers can choose another product in your shop and use their basket to complete the exchange. Any extra amount is paid before moving on.
Store credit or a refund.
Offer a single-use code or the refund provided by your policy. Your team stays in control of approval.
WHY DEMITOUR IS DIFFERENT
Ten years in e-commerce.
Every exception matters.
DemiTour is designed and developed by someone who spent ten years leading e-commerce for fashion brands. The priority is not to impose a process. It is to protect the customer experience and give teams an immediate view of what needs their attention.
Built from experience
Journeys reflect the real situations faced by customer service, logistics teams and fashion customers.
Native to WooCommerce
Requests, replacement orders and refunds stay in the same environment. There is no external returns platform to resynchronise or duplicate entry.
Exceptions stay visible
Missing label, rejected refund or blocked processing: staff see it in the dashboard before learning about it from a customer complaint.
Adapted to your brand
DemiTour follows your rules, carriers and organisation. The solution is tailored to the brand instead of forcing a standardised process.
A JOURNEY THAT MAKES SENSE
From “not quite right”
to “all sorted”.
Try this simplified example. It uses fictional data and does not create a return request.
- 01Find the order
- 02Choose a solution
- 03Prepare the return
EXAMPLE STUDIOIllustrative example
Striped cotton poloBlue · Size M
Here’s what happens next
Carriers, fees and return windows depend on each brand’s configuration.
Your returnsWooCommerce
Dashboard example
03returns to track
ReturnRequestStatus
#R1042Size exchangeTo inspect
#R1041RefundCompleted
#R1040Other productCheck label
↳Every return has a next step.
FOR YOUR TEAM
The full return.
In one place.
Requests arrive in WordPress with the reason, items and chosen solution. Inspect the parcel, then approve the next step.
- Returns, exchanges and alerts in one dashboard
- Return label and packing slip to put inside the parcel
- Manual returns for customers assisted by your support team
- Exchange orders created after return approval
YOUR POLICY, YOUR RULES
As considered
as your collections.
Size exchanges
Configurable free returns, with conditions based on region and discounted products.
Special products
Exclude ineligible items such as altered garments or gift cards.
Gifting seasons
Extend return windows for Christmas purchases and seasonal campaigns.
International sales
French and English journeys, regional charges and support for the order currency.
YOUR STORE IS THE STARTING POINT
Connected to the tools
you already use.
We review your extensions, carrier contracts and payment methods during setup.
RETURN LABELS
ColissimoMondial RelayDHLFedExChronopost
REFUNDS
StripePayPalPayPlugKlarnaAlmaRazorpay
MULTILINGUAL STORES
WPMLPolylang
Service availability depends on your contract, country and installed extension. We agree the supported scope with you before launch.
GUIDED SETUP
We start with your store.
And how you work.
Understand your operation
Catalogue, volumes, returns policy, carriers and payments.
Configure your journey
Brand identity, eligibility rules, fees and return options.
Test before launch
Customer journeys, labels and return processing on your installation.
GUIDES & HELP
DemiTour, in detail.
See how the portal handles the situations faced by fashion brands and their customers.
Returns management
A WooCommerce returns solution built for fashion brands
See how DemiTour brings return requests, exchanges, labels and refunds together inside WooCommerce.
Read the guide Size exchangesMake WooCommerce size exchanges easier
DemiTour helps fashion brands offer another size or product without asking customers to start a completely new order.
Read the guide Return labelsGenerate return labels from WooCommerce
Colissimo, Mondial Relay, DHL, FedEx or Chronopost: DemiTour connects return requests to the carriers configured for each region.
Read the guide SetupHow is DemiTour installed on a WooCommerce store?
Learn how DemiTour setup works: reviewing your returns policy, configuration, integrations and testing before launch.
Read the guideQuestions from e-commerce teams.
Is this built for WooCommerce?
Yes. The plugin installs on your WooCommerce store. Your team manages returns in WordPress, while the customer portal uses your brand identity.
Can customers exchange just the size?
Yes. The journey can offer available sizes of the same product, or an exchange for another item in your catalogue.
Who approves refunds?
Your team inspects the returned items and approves processing. Refunds can be sent to a supported payment gateway, with failures highlighted in the dashboard.
Can we use our own carrier contracts?
Setup can reuse existing connectors and contracts. We check the available return services and countries during configuration.
Does the portal work in English?
The plugin provides French and English journeys and detects the language through WPML or Polylang, depending on your setup.
How much does it cost?
We provide a quote after a demo and a discussion about your store. The configuration and support included are agreed before work begins.
LET’S TALK
Give your returns
a better next step.
Tell us about your store, carriers and biggest returns challenges. We’ll show you a journey that fits your brand.
Demo · Quote · Guided setup