A size change should be instantly understandable
In a traditional journey, customers request a refund and return to the store to check whether another size exists. They may have to pay for a second purchase and contact support to understand shipping charges. A simple request becomes a sequence of uncertain steps.
DemiTour connects the exchange to the product that was actually ordered. Customers find the item, choose “too small” or “too large” and see the sizes the store can offer. Colour and other relevant attributes remain linked to the original product.
Offer the right size or open the catalogue
When another size works, customers select it directly in the portal. If it is unavailable or they want something else, they can browse the catalogue and choose another product. A discreet exchange notice helps them finish the journey without mistaking it for an ordinary checkout.
This is particularly useful for fashion collections, where a different cut may work better than moving up one size. The brand retains an exchange opportunity even when the requested variation is no longer available.
Amounts that reflect the original order
The amount used comes from the customer’s order rather than only from the product’s current catalogue price. This prevents a promotion ending or a price changing from making the summary confusing. Coupons, store credit, taxes and currencies are also interpreted in the context of the relevant order.
When the new product costs more, DemiTour calculates the difference and sends the customer to pay it immediately before the exchange is finally recorded. If the available credit is higher, the brand’s chosen treatment appears in the case.
The brand stays in control of free exchanges
You can offer return shipping for selected size exchanges without making every return free. Configuration can take the customer’s region and the product’s sale status into account, according to the policy you want to apply.
Any charges appear in the summary before confirmation. Customers know whether the return, replacement delivery or both are covered. Staff see the same calculation in the administration record.
The replacement order follows inspection
The customer’s choice records the intended exchange while your team keeps an inspection step. Once the return is received and approved, DemiTour creates the corresponding WooCommerce order with the information needed to process it.
This prevents a replacement from entering fulfilment too early. It also gives support a way to manage exceptions such as a different item arriving, an item failing inspection or the requested size selling out.
What DemiTour brings together
- Available sizes shown in the portal
- Store catalogue available for another product
- Calculations based on the amount actually paid
- Replacement order created after inspection
What about your store?
Let’s review your journey, rules and connections during a demo.
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